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Amazon Removes Comment Feature on Product Reviews

Amazon is an ever-changing beast. The latest: removing the Amazon reviews feature that lets brands comment on product reviews. On Wednesday, December 16th, an email from Amazon Services went out to sellers announcing the shut-down of the feature, citing lack of use as an explanation and

Amazon Tests Customer Service AI Chatbots

  Amazon consistently puts customer service at the forefront of all of their business ventures. With a vision to improve customer service, Amazon has begun testing AI chatbots. In an effort to become the “Earth’s most customer-centric company,” with growing demand and customer base, Amazon must